Privacy Policy
At Green Gold, your trust matters we protect your information with the same care we put into every cup of coffee.
1. Information We Collect
When you visit or use Green Gold Coffee’s services, we may collect certain types of information necessary to operate our business and deliver products to you. All infos are what you submit when purchasing from our site or our clear newsletter sign up. This may include your name, phone number, email address, and delivery address when you place an order. We may also collect details about the products you purchase, the quantity ordered, and delivery arrangements. If you choose to receive marketing communications, we will collect the phone number and email address you provide for that purpose. In addition, when you visit our website, we may store cookies on your device that help us remember your preferences and remove certain on-screen guides for returning visitors. These cookies are used solely for functional purposes and do not track your activity across other websites. Revised Privacy Policy from August 18, 2025.
2. How We Collect Information
We collect information directly from you when you place an order, contact us by phone or email, or subscribe to receive marketing updates. Information is also collected automatically through functional cookies when you browse our website. We do not collect payment card details directly; payments made through Telebirr or bank transfer are handled entirely by those providers.
3. How We Use Your Information
We use the information we collect for several purposes. This includes processing and fulfilling your orders, arranging deliveries through our own delivery team, and communicating with you about the status of your order. If you have opted in, we may send you marketing messages about new products, special offers, or other updates related to Green Gold Coffee. We may also use your information to improve the functionality of our website and enhance your customer experience.
4. Data Storage and Retention
Your personal information is stored securely on our internal systems, with access limited to authorized staff. We retain customer information for a maximum period of twelve months from the date of collection, unless a longer retention period is required to complete ongoing orders or comply with applicable legal obligations. At the end of the retention period, information is securely deleted or anonymized.
5. How We keep your information
We do not sell or rent personal information to third parties. Your information may be shared only when necessary to deliver your order or process your payment. This may include sharing relevant details with our internal delivery team or with payment providers such as Telebirr or your bank. We may also share information with technology service providers that support our website and order management systems, provided they meet our security standards.
6. International Data Transfers
Our operations are based in Ethiopia. If you are accessing our services from outside Ethiopia, your information will be transferred to and processed in Ethiopia, where data protection laws may differ from those in your country of residence.
7. Security
We implement commercially reasonable technical and organizational measures to protect personal information against unauthorized access, use, or disclosure. While no system is entirely secure, we take steps to safeguard the information in our care, and we limit access to individuals who require it to perform their job duties.
8. Your Choices
You may opt out of receiving marketing communications from us at any time by using the unsubscribe instructions provided in our emails or by contacting us directly. If you wish to confirm whether we hold personal information about you, or if you want to request clarification about how your data is used, you can reach out to us using the contact details provided below.
9. Cookies
We use cookies only for functionality and to enhance your browsing experience on our website. These cookies allow us to recognize returning visitors and remove certain guidance messages, ensuring a smoother experience. You can choose to disable cookies through your browser settings, but this may affect some features of the site.
10. Minors
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.11. Changes to This Policy We may revise this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, the updated version will be posted on our website, and the date at the top will be revised accordingly.12.
Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Green Gold Coffee
Bambis Guinea Canakry Street, Black Gold Complex
Addis Ababa, Ethiopia
Email: sales@greengoldethiopia.com